Lines of Business (LOBs) can be created and managed from the Line of Business table at any time.  The only two fields that are required is Name and Code. Name is the full line of business name, while the line of business code is what shows up in the drop downs in Infoplus. There is a 25 character limit for both fields. 


If you are using Infoplus Insights, the Service Defaults, Account Status and SLA Rules can be configured here. 




Step by Step Line of Business Setup

Once the new line of business record is created you are ready to start implementing it into the rest of the site. Consider each bolded step below, not every step is necessary for some LOB's. 


** denotes required fields


Users & Roles

First things first, will this LOB need any Users or Roles setup? If so, we recommend setting permissions at the Role level and assigning users to roles. Note that permissions can be granted at the user level as well if necessary. 


Warehouse Doc and Email Templates

Does this LOB require Packing Slips and/or Order Invoices?  (see attached PDF's to see where each field ends up on the document)


When possible, we recommend duplicating an existing records and changing things as needed. Get a good base template in place and this step becomes easy going forward. 

  • Data You Might Want/Need

    • Customer Logo(s)

    • Customer Service Contact Information

    • Marketing Verbiage

    • Disclaimers


Keep in mind that packing slips can be changed via triggers. This allows you to dictate templates based on any order smart filter (ie certain sku's, certain order sources, zip codes etc.) 


Does this LOB require Email Confirmations?



Order Sources**

Order Sources are required and are used to automatically assign packing slip / order invoice templates, emails, GS1 settings, SLA data and more. A line of business can have as many order sources as necessary. Note that every line of business will have a default 'Not Specified' order source that gets generated with every line of business. 



Items**

Every line of business will need their Items uploaded. Items can be manually created, duplicated from an existing item or Bulk Loaded. A pre-requisite to adding items is having Item Categories & Sub Categories ** for them.


Receiving Criteria Schemes are used to determine what fields are required at receipt for each item.  


Item Serial Schemes



Vendors**

Vendors are required for all ASN's. If you do not track vendors, you will still need to create a generic vendor for the LOB. 



Customizations

Will this LOB need customization like Barcodes or Smart Documents? How about Custom Fields?  note custom fields are global and therefore visible to all Lines of Business. Here are the custom field type options:

  • Boolean - true/false

  • Date - us en 

  • String - text field up to 250 characters

  • Integer - numbers only 


Scripts will this LOB need any scripts, or will any current scripts need adjust because of this LOB? 



Kits

if the LOB has Kit on Demand needs where you create a 'kit' as you pick the order.



Shopping Cart Connections

Shopping Carts (in this link there are links to the articles about each of our supported shopping carts)


What is needed?

  • Store URL

  • Admin Login and Password

  • Order Source



Carton Types

Tell us what packaging options this LOB has access to via Carton Types.



Parcel & Third Part Parcel Accounts

Third Party Parcel Accounts

  • What is needed:

    • Type of Carrier (eg. FedEx, UPS, USPS, etc.)

    • Account Number

    • Billing Address for the Account


If this LOB ships Internationally, you'll want to have the following: 

  • Commodity Codes (Harmonized Tarif Codes)
  • International Shipping Parcel Services



Other Considerations...

  • User Reports
  • EDI Connections
  • 3PL Billing Setup
  • Cart Rover Connections
  • Job Recipes
  • ShipStation Connections 



If you have any further questions regarding lines of business, our Forum is a good place to start.  If you cannot find the answer there, please reach out to Customer Support.