View Shopping Cart Connection Log

The Shopping Cart Connection Log table provides a record of all activity involving Shopping Cart Connections. By filtering the table in different ways, you can quickly find out what has been happening:

Filter by Shopping Cart Connection to learn about past activity for a connection relating to a specific Shopping Cart provider (e.g. Shopify, Magento).

NOTE: Multiple connections can exist for a given provider. See the Shopping Cart Connection table for a full list of connections.
Filter by Type to see imported and exported information, when orders shipped, and more.

View the Shopping Cart Connection Log

Go to the Shopping Cart Connection Log table. Two ways:
- From the Dashboard: Click the “Account Management” tab, click the “Shopping Cart” App, then click the “Shopping Cart Connection Log” Table.
- From the Quick Actions shortcut: Press a dot (period) on your keyboard, then select “Shopping Cart Connection Log” from the list of Quick Actions.
The Shopping Cart Connection Log table appears.

- The Shopping Cart Connection column shows the Shopping Cart Connection for which the activity occurred. See the Notes column for details.

- The Type column shows the type of activity that resulted in the change. Activities include:

   - Canceled Order: The order mentioned in the Notes field was canceled.

   - Exported Inventory Levels: Infoplus pushed (or attempted to push) inventory levels of specific Items to a Shopping Cart provider. If successful, the SKUs of associated Items appear in the Notes field.

   - Imported Order: Infoplus pulled in an order from a Shopping Cart provider. The Order number appears in the Notes field.

   - Manual Order Import: An Infoplus user initiated a request to pull in Orders from a Shopping Cart provider.

NOTE: Manual imports are initiated from records in the Shopping Cart Connection table using the Import Orders process (Actions menu).

   - Manual Inventory Export: An Infoplus user initiated a request to push inventory levels of specific Items to a Shopping Cart provider. If successful, the SKUs of associated Items appear in the Notes field.

NOTE: Manual exports are initiated from records in the Shopping Cart Connection table using the Export Inventory process (Actions menu).

   - Marked Order As Shipped: The order mentioned in the Notes field was shipped.

   - Search For New Orders and Search For Canceled Orders: These Types are relevant only for ChannelAdvisor. Information is synchronized between Infoplus and ChannelAdvisor every fifteen minutes. A log entry is created for each search event, and the Notes field indicates whether new orders were found.
To see additional information, click on the specific Shopping Cart Connection Log record you want to view.