From a mobile unit or desktop computer, look up the status of an order, line items, the carrier, and shipping and billing addresses using the Order Inquiry Warehouse App.  

Use the Order Inquiry Warehouse App

  1. Access the Order Inquiry Warehouse App. Two ways, depending on whether you are using a computer/laptop or a mobile unit: 

    From a computer/laptop:
    - From the Dashboard, click the Menu button () in the upper left and select Warehouse Apps.
    - Click Orders.
    - Click Order Inquiry. 

    From a mobile unit:
    - Tap Orders. 
    - Tap Order Inquiry

  2. If prompted, select the appropriate Warehouse. You will then be prompted to Scan or enter an Order number. 

  3. Scan the Order barcode (e.g. from the Order Assembly Guide) you want to look up, or click/tap at the very bottom of the window and type in the Order number. Information about the Order will display.
    NOTE: If typing, press Enter or click/tap Enter after typing. 

    NOTE: Throughout all Warehouse Apps, when there are more than 5 records to display in a section, a "View All" link will appear for you to view all records. 

  4. Wherever you see blue characters (e.g., the TR-BL SKU in the screenshot above), you can click the link to jump to an Inquiry screen for that record. 
    NOTE: The  at the top of the window is like the Back button in a Browser. It will take you back to the previous screen.

  5. Notice the View More link in the "Order Details" and "Line Items" sections. Click/tap the link for additional information. For example, here are additional Order Details for Order number 6:

  6. Click Close to close the window. 

  7. To view another Order, simply scan or type in an Order number. 

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