This week’s release is about being a better ecommerce business. Each of the features we are rolling out will enhance your digital customer service experience, ensuring that you are making the most out of both the “e” and the “commerce” in ecommerce.

 

New Features and Updates

 

Keep Customers Informed

 

Infoplus makes your processes better so that your customers are happier. Share your ability to quickly and accurately communicate information with your customers through the new Email Alert feature.

 

  • Engage customers with your business by automating Order or Shipment Confirmation Alerts.
  • Create an informed customer experience by letting customers know when their order is placed and when their package is being delivered.
  • Automate your email alerts so that you can provide excellent customer service without having to lift a finger.
  • Customize the look and feel of your email alert to match your brand using a WYSIWYG editor.

 

Streamline Data Entry

 

Infoplus gives you the tools to accomplish multiple goals with a single action. Optimize the way you upload information into Infoplus with improvements to the field mapping and bulk uploading features.

 

  • Upgrade from manual data entry. The fields you use to categorize the data in your files will be automatically mapped to the values within Infoplus.
  • Alleviate worry over missing fields. During upload, choose from a list of default values to ensure your file will fit any required criteria.
  • Skip unimportant steps. Every time you bulk upload, Infoplus will remember your custom default values so that you don’t have to.

 

Explore Your Options

 

Infoplus is preparing you for the future. Pick a custom Deliver on Date when you are creating orders to make your delivery dates and carrier options much more flexible for both you and your customers.

 

  • Let Infoplus automatically select the most appropriate carrier and service type for your shipping based off of your selected Deliver on Date.
  • Eliminate the extra step of searching for the best carrier and service type and spend your new-found time focusing on other areas of your business.
  • Connect information with a better customer experience. Designate whether an order is a customer pickup or if it’s a parcel shipment.

 

Bonus Updates

 

The Process Results Page Makeover:

 

Enjoy the refurbished view. The Process Results Page has a new layout that is designed to be more intuitive for you. You can now view process results in a much more appealing format.

Extended Customer Numbers:

Be more detailed. Customer numbers length are now longer.


Bug Fixes:

 

Edit orders whenever you want. This bug fix makes it so you can edit an order beyond “the current date”.

 

 


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Infoplus works on being better so that you can be better too. You tell us what we can do to make you a better ecommerce business and we’ll make it happen.Infoplus wants you to love our software as much as we love making it. Please share your feedback on Infoplus with our team so we can get even better