Call Center: Resend Order Email Receipts

How to resend Order Emails via the Resend Order Email Receipts process in the Call Center app.

Call Center: Resend Order Email Receipts

Resending email receipts is a process in Infoplus. You can begin the process from the “Call Center” app or from within the “OMS Orders” table.

From the “Call Center” app:

1. Access the “Call Center” app. See Access the "Call Center" App for help.
2. Click the “Resend Order Email Receipts” process. You will be taken to the “OMS Orders” table.
3. Select the order(s) for which you want to resend email receipts by clicking the checkbox next to each order.
4. After making your selections, click the Next link at the top of the window.
5. Review the selected order(s), and then click Next to resend the email receipt(s). The email(s) will be sent.
6. Click Done.

From within the “OMS Order” table:

1. Access the “OMS Order” table. See Access the "OMS Order" Table for help.
2. Click the checkbox next to each order for which you want to resent email receipts.
3. Click the Actions button and select Resent Order Email Receipts.
4. Review the selected order(s), and then click Next to resend the email receipt(s). The email(s) will be sent.
5. Click Done.