Use Cases
      Back to home
      1. Knowledge Base
      2. Use Cases

      Call Center: Edit an Order

      Learn the steps for how to edit an order in the legacy feature, Call Center in Infoplus.

      Pro Tip: You cannot edit an order that is in the status of “Shipped” or “In Process”.

      1. Access the order to be edited. Two methods:
        1. In the “OMS Order” table, rest your mouse on the record, click the double arrows at the end of the record, and select Edit; or
        2. Click on the order to open it, then select Actions > Edit, or click the Edit button at the bottom of the window.
      2. Make the necessary edits.
      3. When finished, click Checkout to complete the order, or click Pause Order to save the order without checking out.