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Weights not reading correctly

Hello,


Is anyone else having an issue with weights not transferring from the scale to info plus correctly?


It seems that the system is bypassing our scale and taking the item weight from the item table. We don't want it to do that because those weights are fictitious from our merchandising team.


Do we have a settings issue or is this a bug? We cartonize our orders but don't add a weight value.


Any help is appreciated.


Thanks

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